Frequently Asked Legal Questions and Answers › Category: Banking / Finance › Refund and Deductions: Inquiry Regarding EMI Account

Goutham Kumar Bar asked 1 year ago

Navigating the complexities of online transactions can sometimes lead to unforeseen challenges, as I have encountered in a recent experience with Samsung India Electronics Pvt. Ltd and my Axis Credit Card. A seemingly straightforward purchase of a Galaxy M53 mobile phone turned into a convoluted situation with ongoing EMI deductions despite the order cancellation. In my pursuit of resolution, I have reached out to the bank multiple times, yet the issue persists. Faced with confusion and frustration in Refund and Deductions, I am seeking the expertise of your esteemed law firm to unravel this matter, rectify the ongoing deductions, and explore potential compensations or remedies. The attached documents provide a comprehensive overview of the situation, and your prompt attention to this concern is highly valued.

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Introduction to Refund and Deductions Regarding EMI Account

I am writing to seek your professional guidance and assistance in addressing an ongoing issue related to a recent online purchase and its subsequent cancellation, leading to perplexing deductions from my EMI account. The matter involves a transaction with Samsung India Electronics Pvt. Ltd and my Axis Credit Card.

Background

On 7th October 2022, I placed an order for a Galaxy M53 mobile phone with Samsung India Electronics Pvt. Ltd, amounting to RS.21,638/-.

I used my Axis Credit Card to make the payment for the Galaxy M53 mobile phone on an EMI basis. Regrettably, on the same day, I had to cancel the order. Although Samsung issued a refund, my credit balance does not reflect the refunded amount.

Issue and Attempts for Resolution

Despite promptly informing the bank about the cancellation and making several complaints, EMI deductions persist. The bank claims to have reversed the transaction and assures me that no further deductions will occur. However, deductions are ongoing, leading to confusion and frustration in this Refund and Deductions Regarding EMI Account.

Discrepancy in EMI Reference IDs

Upon careful examination, I discovered that the EMI reference IDs for the cancelled order and the ongoing deductions are entirely different, adding complexity to the situation.

Request for Assistance on Refund and Deductions Regarding EMI Account

I seek your expertise in resolving this matter. If the ongoing deductions are related to the cancelled order, I request a refund. Additionally, I would like to explore any compensations or remedies available in this situation.

Attached Documents

I have attached relevant documents and transaction details for your perusal.Your prompt attention to this Refund and Deductions Regarding EMI Account matter is highly appreciated. I am hopeful that, with your assistance, we can find a satisfactory resolution and rectify this issue promptly.